All them items offered are carefully inspected prior to posting to ensure that they arrive in good condition. However, if the item is damaged during delivery for unknown reason(s), we accept returns and refund on the following conditions:

• Product (if comes in a package) must be in new condition and must not appear to have any sign of damage.
• If the product is found to be faulty, defective or not as described.

We hope you love your Evercare Australia products, but if you are not completely happy, you can return them by contacting us via evercareaustralia@gmx.com to arrange for refund within 45 days from purchase date.

Follow these 3 steps:

1. Provide the order number and the specific product ID/SKU of the items that you would like to return.
2. Specify the reason for return e.g. wrong size, faulty, damaged
3. Send it back to us at

Evercare Australia
P O Box CP87
Condell Park NSW 2200

Reason(s) for return & refund

• We accept refunds for all change of mind purchases. The buyer will be responsible for postage to return the item.
• If the product is damaged or faulty and you have provided proofs of purchase i.e. order number and product ID/SKU of the item, you are entitled to a refund. Please contact us via evercareaustralia@gmx.com to arrange FREE postage for returning any faulty items received via your online order.
• Once the returns arrive, the refunds can take up to 10 days to be processed and for your account to be credited. You will be reimbursed via the same method you used to pay.

If an item is not of acceptable quality you may be entitled to a replacement or refund. For details on acceptable quality and faulty goods, please see here:

As a consumer there are certain guarantees that are made when goods are sold, one of which is that goods are of acceptable quality.

A product is considered faulty or not acceptable quality if it:

• Is not safe, defective, faulty or does not reasonably meet your expectation (considering what would reasonably be expected for the type of product and its cost); or
• Does not match the description as listed, on packaging and labels, or via promotions or advertising

To be eligible for a refund, you will need to ensure:

• You have a receipt or order number from this store as proof of purchase
• The item (e.g. apparel, garment, foot care, shoe care or wearable products) has not been used, worn or washed and is in original condition
• The ticket or tags on garment/apparel is still attached
• It is within 45 days from the date of delivery

For garments and apparels, exchanges cannot be processed. The buyer will need to return the item at buyer’s expense and request a refund.

If you are after a different product to the one you ordered, you will need to request to return and refund – follow the 3 steps: 1-2-3 and accept a refund and re-order through our online store.

For health reasons, there are no returns on the purchase of apparels, personal care, underwear and other wearable products unless exhibiting a genuine manufacturing fault.

We also do not offer returns on live plants (Plants from Plantagro). If you ordered live plants which were damaged or during transit, we will endeavour to resolve this, please contact us via evercareaustralia@gmx.com and provide photo(s) of the plant upon arrival.

If you need help, please email us on evercareaustralia@gmx.com