At Evercare Australia, we know privacy is important to you and it is to us. Therefore, we are committed to maintaining your trust by protecting your privacy. The information you share helps us provide the best products and service possible.

When you become a Evercare customer, we require specific information to fill your order. Some of this information includes name, billing and shipping addresses, phone number, and e-mail address. We handle this information in a secure, confidential manner.

How we collect personal information

By placing an online order, you give Evercare permission to communicate with you in regards to any important information regarding your order, including the security of your customer information. This information allows interaction with us in person, on our website or on our mobile apps. This communication could be via e-mail, in writing or by phone.

What personal information is collected

The information we collect may include:

1. Contact information

We collect your name, address, phone contact number or email address for communicating with you or providing delivery status and tracking updates.

2. Financial information

We do not collect your financial information such as debit or credit card, or any banking information as we only accept payments via PayPal and/or Afterpay which requires payment credentials you provided when you signed up with your payment provider.

You can also use your preferred payment method available through Stripe’s Payments which accepts all major debit and credit cards such as Visa, MasterCard, American Express, Discover, Diners, JCB, Maestro, Union Pay, Apple Pay and Google Pay.

3. Other information

Examples:

• Browser type – Edge, Chrome, Mozilla, Safari, Firefox, etc
• Web pages – pages of our website you visited
• IP address – of desktop PC, tablet or mobile phone you use when you visit our website
• Cookies – you can consent to accept all or essential cookies when you visit our website. Cookies are used to help recognise and better understand your personal preference each time you visit our website in order to provide you with a better user experience.

How we use the information collected

We collect the above information:

• To contact you for communicating with you or providing delivery status and tracking updates for the orders you placed on our website.
• For reporting purposes to produce insights, trends and other relevant information that does not identify you to anyone receiving insight and trend information.
• To identify and improve interaction with your device using cookies or other similar technologies; to better understand your personal preference when you visit our website in order to provide you with a better user experience.

When and how we share personal information

The personal information we share are your name, address and phone details when we send your package via logistics service providers.

Updates to this Privacy Statement

We may update this Privacy Statement from time to time.